This page explains how we deliver your jewellery and what to do if there is a problem with your order.
Delivery within Singapore
Delivery within Singapore is free on every order, with no minimum spend.
Orders are sent by SingPost to your letterbox and usually arrive within 5 working days. You will receive a SingPost tracking number by email once your order is on its way.
International delivery
We also deliver to the countries below. Shipping is free on orders of S$150 and above.
- Malaysia and Brunei: S$10 flat rate
- Indonesia, the Philippines and Timor-Leste: S$15 flat rate
- United Arab Emirates: S$20 flat rate
Delivery times outside Singapore depend on the local postal service in each country.
Returns and refunds
All sales are final. Goods sold are not refundable.
Defective items
Defective items are eligible for return and refund. Please report the defect within 7 days of delivery by emailing admin@jewelleryonlinesg.com with your order number and a photo of the item. The customer pays the postage to return a defective item.
Questions
For anything else about your order, email admin@jewelleryonlinesg.com or visit our Contact us page.